Frequently Asked Questions
Are they any attractions near the hotel?
Only 3 km from the Hotel will you spot the White City of Tel Aviv, which is a major historical monument and belongs to the UNESCO World Heritage. Tel Aviv will surprise you! The city is Israel's center of business, commerce, fashion, culture, architecture, entertainment, nightlife, dining and fun; it sparkles with vigor and vitality nearly 24 hours a day, justifying the title as "the city that never sleeps."
How far away are the beach and Tel Aviv city center from Sheraton Tel Aviv Hotel?
Sheraton Tel Aviv is a beach front hotel. The beautiful Mediterranean Sea is only a few steps from your room. Also is the hotel located within walking distance from the main attractions and the city center.
How far away is Sheraton Tel Aviv from the Ben Gurion Airport?
Sheraton Tel Aviv Hotel distances 21,1 km from Ben Gurion Airport which is around a 28 min drive by car.
Do you offer a Shuttle Service from the Hotel to the Airport and vice versa?
Sheraton Tel Aviv does provide a private shuttle service from the Hotel to the Airport, but it has additional costs. It is available 24/7 but requires an advanced booking of minimum 48 hours. Booking can be done online or directly at the concierge. For further information and prices please visit the transfer booking website or contact the Hotel directly at +972.3.521.1224.
Do you have any special amenities in your rooms?
All our rooms are equipped with an Illy coffee machine so you can start your morning with the smell of coffee.
What is the maximum amount of adults that can sleep in one room?
Our rooms are able to host a number of maximum 3 adults. Unfortunately don't we have rooms adaptable for 4 adults. Children or any additional person may be accommodated by and extra roll-away bed, kindly note that an extra charges will apply.
What will be charged for children?
As per Starwood policy if no roll away bed is required, children under the age of 12 can stay in their parents' bed for free. If they are 12 or older, the normal fee for a roll away bed will be charged, just like adults.
Is it possible to make tour reservation and if yes how?
Our hotel may organize several tours for its guests. For further information on availability of tours and prices please contact our Front Desk Staff. They will be more than happy to give you assistance for any tour reservations.
How can I have Internet access and how many devices can I connect with a single access code?
Free Wi-Fi is available in the lobby and common areas - bar, restaurant, Link@Sheraton and inside our Sheraton Club Lounge. Further do all our rooms have complimentary Wi-Fi access available and you can work with up to three devices.
Is there any possibility for checking out late due to national festivities like Shabbat?
Late check-out after festivities like at the end of Shabbat (Saturday) may only be confirmed upon availability at the time of check-in and is not guaranteed at the time of booking. Kindly be informed that if confirmed, an additional charge will apply.
What are the operating hours of the pool?
Our outdoor pool is open from 6.30 am till 5.00 pm whereas in the summer season from 7.00 am till 7 pm, access is for Hotel guests only. The Deck 115 Pool Bar & Restaurant service is available from 9.00 am till 6.00 pm and includes free Wi-Fi access.
Is there a place where I can print a document or a boarding pass?
Sheraton Tel Aviv provides its guests with workstations and printing possibility at the Link@Sheraton corner in the lobby; a dedicated to make sure you are always connected to what matters most.
How many dining possibilities does the Hotel offer and what are the opening and closing hours?
Sheraton Tel Aviv has 4 different dining sites including 2 Restaurants and 2 Bars. You can enjoy a meal between 6.30 am and 10.30 pm in the different locations. Especially our Olive Leaf Restaurant will surprise you with an unique culinary experience. Please note that the signature Olive Restaurant is open only for dinner from 7.00 pm till 10.30 pm. For more information please visit our dining section.